Refund and Exchange Policy

Refund Policy

In-Store Refund Policy

At Yoome, we aim to ensure you are satisfied with your purchase. Please review our policy for in-store refunds:

Refund Timeframe:

  • You can request a refund within 30 days of the purchase date.
  • For Jellycat and Miffy branded products, refunds are only available within 7 days of purchase.

Conditions for Refund:

  • A valid receipt or proof of purchase is required.
  • Items must be in their original condition with all tags attached.

Discretion in Refund or Store Credit:

  • Yoome reserves the right to determine whether a refund or store credit will be issued, at our sole discretion.

Online Refund Policy

For our online customers, please note the following refund policy:

Online Refund Timeframe:

  • Refunds are accepted within 30 days of purchase, provided the item is in its original, resaleable condition.
  • A receipt or proof of purchase date is required to initiate a return.

Return Options:

  • Items can be returned to our physical store in Westfield Knox shopping centre.
  • Alternatively, you can ship the item to our store in Westfield Knox. Shipping fees are the customer’s responsibility unless the item is defective.

Restocking Fee:

  • All returned items or declined deliveries will incur a 40% restocking fee based on the purchase total.

We appreciate your business and are dedicated to providing quality products and services. If you have questions or need further assistance, please contact us.

Please note that this policy may change, and the latest version is always available on our website or in-store. Thank you for choosing Yoome for your shopping needs!

Processing Refunds

  1. Refund Eligibility:

    • Refunds will only be issued to the original payment method used for the purchase.
    • The same payment method must be used for the refund as was used for the original purchase.

  2. Conditions for Refunds:

    • Customers must adhere to the terms and conditions outlined in our return policy to be eligible for a refund.
    • Refunds will be processed in accordance with our return policy; customers are encouraged to review this policy before initiating a return request.

  3. Method of Refund:

    • Refunds will be credited back to the same credit or debit card used for the original purchase.
    • For online orders, the refund will be processed electronically and credited back to the card within 3 to 5 business days from the date the returned item(s) are received and processed by our team.